Refund & Cancellation Policy

Last updated: 10 August 2026

This policy applies to every order placed with FluxPay Exchange.

## Cancelling an order
You can cancel an order yourself at any time before you submit payment proof. After proof is submitted, only our team can cancel it, because settlement may already be under way.

## Orders that expire
If you do not pay within the payment window, the order expires automatically and nothing is owed by either side. If you paid but forgot to submit the reference, contact us — we can reopen an expired order within the grace window.

## If you paid the wrong amount
We will offer to adjust your order to the amount actually received, recalculated at your original locked rate. You approve the revised amount before we proceed. If you would rather not proceed, we refund the amount received to the account it came from.

## Refunds
Where a refund is due, it is returned to the source account — the bank account or UPI ID the payment came from, or the wallet address the USDT was sent from. Refunds are issued within 24 hours of the decision. Network fees on a returned crypto transfer are deducted from the amount returned.

## What cannot be refunded
Completed orders cannot be reversed. USDT sent to an address you supplied, or INR paid to an account you supplied, has left our control and cannot be recalled.

## Disputes
Raise an issue from your order page. Every dispute is recorded with its resolution, and we will explain the outcome in writing.

## Contact
support@example.com · WhatsApp support is listed on our contact page.